• Business & Economics

How to Manage Complex Programs

High-Impact Techniques for Handling Project Workflow, Deliverables, and Teams
Author: Tom Kendrick
Publisher: AMACOM
ISBN: 0814436935
Category: Business & Economics
Page: 336
View: 7450
Projects require managers. Programs require maestros. Program manager-it's one of the most challenging jobs you can have. Overseeing and coordinating multiple project teams and thousands of activities may seem a Herculean task, but it's easier with the right tools in hand. Successful program management begins with a good command of project management processes, but these are never sufficient. Once a program exceeds a certain scale, project processes become unwieldy. To see a program successfully through to completion, you must break the work down into simpler, smaller pieces and organize it into interdependent tasks. Complete with diagrams, graphs, and real-life examples, How to Manage Complex Programs explains the ins and outs of program management and provides concrete and effective techniques for structuring deliverables, workflow, and staffing. You'll learn to: Decompose complex deliverables into manageable chunks * Develop coherent plans for component projects * Handle cross-project dependencies * Organize program staff and project leaders into a high-performing team * And more Yes, program management is challenging. But with these proven strategies, it can also be highly rewarding-for you and for your organization.

    • Business & Economics

Managing Complex Projects and Programs

How to Improve Leadership of Complex Initiatives Using a Third-Generation Approach
Author: Richard J. Heaslip
Publisher: John Wiley & Sons
ISBN: 1118417410
Category: Business & Economics
Page: 336
View: 7544
AN INNOVATIVE APPROACH FOR MANAGING COMPLEX INITIATIVES With the increasing demands of the global business environment, many leaders observe that their organizations struggle to manage complex strategic initiatives. Managing Complex Projects and Programs examines why and offers a solution. Drawing on the insight of experienced executives and program and project managers from a diverse range of real-world industries, Managing Complex Projects and Programs: Examines the common reasons for poor performance of modern projects and programs Introduces new guidelines and an innovative leadership framework for solving performance issues Provides organizations with a roadmap for redefining the roles of project and program management professionals Whether you are a current program or project manager, a student of program or project management, or an executive seeking to prepare your organization for a complex and uncertain future, Managing Complex Projects and Programs will challenge you to rethink your approach for managing strategic initiatives and ensuring your organization’s success

    • Business & Economics

Project and Program Turnaround


Author: Thomas Pavelko
Publisher: CRC Press
ISBN: 1351816519
Category: Business & Economics
Page: 312
View: 9465
The U.S. economy thrives on the development of new products, new systems, and new processes. Usually, these advances start as a flash of inspiration by highly creative individuals. It is complex and difficult to go from initial inspiration to a final product, process, or system. So it is not surprising that approximately one out of every four development programs fails. A development program or project in trouble is distinct from a program encountering typical development difficulties. Such a program or project can appear to be in free fall. This book identifies the essential fundamentals for executing a program or project turnaround effectively. These fundamentals include: Clearly identifying the next critical accomplishment needed for success Assigning responsibility for each program task to one person Capitalizing on colocation and face-to-face communication Recruiting problem solvers Wining commitment from team members Using team accomplishments to propel high team morale The guidance provided in this book is applicable to all program or project genres, including manufacturing, nonprofit work, education, medicine, investment management, and municipal management. Software has become a great part of both providing product functionality and assisting with managing product development. A special chapter devoted to software development dispels common misconceptions and provides guidance for turning around this special type of project or program. This book is a highly valuable source of insight for a wide range of readers, including management professionals, business students, and executive managers. Every member of a product or project development team will find its recommendations to be of high value.

    • Construction projects

Managing Complex Construction Projects

A Systems Approach
Author: John K. Briesemeister
Publisher: Best Practices and Advances in Program Management
ISBN: 9781498783118
Category: Construction projects
Page: 226
View: 5263
To many program, project, or construction managers, a complex project seems to be a labyrinth with many hidden dangers. This book is a guide through that labyrinth. It explains best practices and provides insight so they cannot only identify hidden dangers but also effectively manage the construction process to either mitigate or eliminate these risks. The book presents a systems-based approach to construction project management that can facilitate a greater understanding of the complexity inherent in large construction projects and how that complexity can be effectively managed. The systems approach permits the onsite construction project manager to take a complex construction project, break it down into manageable pieces, and ensure that all systems are in alignment with the original goal of the project. This approach combines industrial engineering, project management, and finance into a unified approach for effective management of complex construction projects, ranging from a power plant to a highway project. The book explains how to manage construction projects successfully through an approach based on the three following systems: Project Management System Work Management System Quality Management System The problem with complex programs and projects is that many managers are only equipped with a knowledge of project management. A system for construction is a collection of many processes effectively working together to produce a specific deliverable, which is usually defined in the program or project's contract. This system has a series of specific inputs and outputs, which are what the customer expects from the company or companies performing the work. This book develops checklists based on these inputs and outputs, which managers can use when first arriving onsite, and provides a "nuts and bolts" approach for managing a complex construction project onsite. The author shares valuable lessons learned during a career of more than thirty years of working on various construction sites around the world. These lessons learned are filled with valuable information to aid readers become more effective as a program, project, or construction manager of complex construction projects.

    • Business & Economics

Mastering the Complex Sale

How to Compete and Win When the Stakes are High!
Author: Jeff Thull
Publisher: John Wiley and Sons
ISBN: 9780470632598
Category: Business & Economics
Page: 304
View: 9728
Praise for Mastering the Complex Sale "Jeff Thull's process plays a key role in helping companies and their customers cross the chasm with disruptive innovations and succeed with game-changing initiatives." —Geoffrey A. Moore, author of Crossing the Chasm and Dealing with Darwin "This is the first book that lays out a solid method for selling cross-company, cross-border, even cross-culturally where you have multiple decision makers with multiple agendas. This is far more than a 'selling process'—it is a survival guide—a truly outstanding approach to bringing all the pieces of the puzzle together." —Ed Daniels, EVP, Shell Global Solutions Downstream, President, CRI/Criterion, Inc. "Mastering the Complex Sale brilliantly sets up value from the customer's perspective. A must-read for all those who are managing multinational business teams in a complex and highly competitive environment." —Samik Mukherjee, Vice President, Onshore Business, Technip "Customers need to know the value they will receive and how they will receive it. Thull's insights into the complex sale and how to clarify and quantify this value are remarkable—Mastering the Complex Sale will be required reading for years to come!" —Lee Tschanz, Vice President, North American Sales, Rockwell Automation "Jeff Thull is winning the war against commoditization. In his world, value trumps price and commoditization isn't a given, it's a choice. This is a proven alternative to the price-driven sale. We've spoken to his clients. This stuff really works, folks." —Dave Stein, CEO and Founder, ES Research Group, Inc. "Our business depends on delivering breakthrough thinking to our executive clients. Jeff Thull has significantly redefined sales and marketing strategies that clearly connect to our global audience. Read it, act on it, and take your results to exceptional levels." —Sven Kroneberg, President, Seminarium Internacional "Jeff's main thesis—that professional customer guidance is the key to success—rings true in every global market today. Mastering the Complex Sale is the essential read for any organization looking to transform their business for long-term, value-driven growth." —Jon T. Lindekugel, President, 3M Health Information Systems, Inc. "Jeff Thull has re-engineered the conventional sales process to create predictable and profitable growth in today's competitive marketplace. It's no longer about selling; it's about guiding quality decisions and creating collaborative value. This is one of those rare books that will make a difference." —Carol Pudnos, Executive director, Healthcare Industry, Dow Corning Corporation

    • Business & Economics

Identifying and Managing Project Risk

Essential Tools for Failure-Proofing Your Project
Author: Tom Kendrick
Publisher: AMACOM
ISBN: 0814436099
Category: Business & Economics
Page: 400
View: 6274
Projects-especially complex ones-are inherently risky. Between time constraints, technical challenges, and resource issues, things can easily go wrong-making the identification of potential risks an essential component of every project manager's job. Fully updated and consistent with the Risk Management Professional (RMP) certification and the Guide to the Project Management Body of Knowledge (PMBOK(R)), Identifying and Managing Project Risk remains the definitive resource for project managers seeking to guard against failure. Drawing on real-world situations and hundreds of examples, the book outlines the risk management process and provides proven methods for project risk planning. Readers will learn how to use high-level risk assessment tools, implement a system for monitoring and controlling projects, and properly document every consideration. Analyzing aspects such as project scope, available resources, and scheduling, the third edition also offers fresh guidance on program risk management, qualitative and quantitative risk analysis, simulation and modeling, and significant "non-project" risks. This practical book will help readers eliminate surprises and keep projects on track.

    • Computers

Code Simplicity

The Fundamentals of Software
Author: Max Kanat-Alexander
Publisher: "O'Reilly Media, Inc."
ISBN: 1449334695
Category: Computers
Page: 84
View: 5090
Good software design is simple and easy to understand. Unfortunately, the average computer program today is so complex that no one could possibly comprehend how all the code works. This concise guide helps you understand the fundamentals of good design through scientific laws—principles you can apply to any programming language or project from here to eternity. Whether you’re a junior programmer, senior software engineer, or non-technical manager, you’ll learn how to create a sound plan for your software project, and make better decisions about the pattern and structure of your system. Discover why good software design has become the missing science Understand the ultimate purpose of software and the goals of good design Determine the value of your design now and in the future Examine real-world examples that demonstrate how a system changes over time Create designs that allow for the most change in the environment with the least change in the software Make easier changes in the future by keeping your code simpler now Gain better knowledge of your software’s behavior with more accurate tests

    • Business & Economics

High Output Management


Author: Andrew S. Grove
Publisher: Vintage
ISBN: 110197236X
Category: Business & Economics
Page: 272
View: 9639
The essential skill of creating and maintaining new businesses—the art of the entrepreneur—can be summed up in a single word: managing. In High Output Management, Andrew S. Grove, former chairman and CEO (and employee number three) of Intel, shares his perspective on how to build and run a company. Born of Grove’s experiences at one of America’s leading technology companies, this legendary management book is a Silicon Valley staple, equally appropriate for sales managers, accountants, consultants, and teachers, as well as CEOs and startup founders. Grove covers techniques for creating highly productive teams, demonstrating methods of motivation that lead to peak performance—throughout, High Output Management is a practical handbook for navigating real-life business scenarios and a powerful management manifesto with the ability to revolutionize the way we work. From the Trade Paperback edition.

    • Business & Economics

Managing the Design Factory


Author: Donald Reinertsen
Publisher: Simon and Schuster
ISBN: 0684839911
Category: Business & Economics
Page: 269
View: 9035
Here is the first comprehensive approach to managing design-in-process inventory from the bestselling author of "Developing Products in Half the Time". Donald Reinertsen reveals a transparent system for tracking, measuring, and managing invisible "design-in-process" inventory to achieve lower costs, higher profits, and better processes. 20 line drawings.

    • Computers

Working Effectively with Legacy Code


Author: Michael Feathers
Publisher: Prentice Hall Professional
ISBN: 0132931753
Category: Computers
Page: 456
View: 6411
Get more out of your legacy systems: more performance, functionality, reliability, and manageability Is your code easy to change? Can you get nearly instantaneous feedback when you do change it? Do you understand it? If the answer to any of these questions is no, you have legacy code, and it is draining time and money away from your development efforts. In this book, Michael Feathers offers start-to-finish strategies for working more effectively with large, untested legacy code bases. This book draws on material Michael created for his renowned Object Mentor seminars: techniques Michael has used in mentoring to help hundreds of developers, technical managers, and testers bring their legacy systems under control. The topics covered include Understanding the mechanics of software change: adding features, fixing bugs, improving design, optimizing performance Getting legacy code into a test harness Writing tests that protect you against introducing new problems Techniques that can be used with any language or platform—with examples in Java, C++, C, and C# Accurately identifying where code changes need to be made Coping with legacy systems that aren't object-oriented Handling applications that don't seem to have any structure This book also includes a catalog of twenty-four dependency-breaking techniques that help you work with program elements in isolation and make safer changes.

    • Technology & Engineering

Managing Complex Systems

Thinking Outside the Box
Author: Howard Eisner
Publisher: John Wiley & Sons
ISBN: 9781118006696
Category: Technology & Engineering
Page: 216
View: 5534
Nine innovative methods to think outside the box and solve complex system problems Managing Complex Systems provides specific tools and guidance needed to be a more creative and innovative thinker. Following the author's methodology, the reader will be better able to devise and implement nontraditional solutions to seemingly intractable complex problems. By challenging the reader to think in new and creative ways, the book offers a road map to success, whether measured in terms of competitive advantage, greater market share, improved productivity, or higher profits, all based upon better solutions to difficult problems. The first four chapters set the foundation for creative thinking by exploring the nature of large-scale systems and complexity, thinking inside and outside the box, and examples of how an inventive mind solves problems in both management and scientific domains. Subsequent chapters address nine focused methods that the author has formulated to help the reader think outside the box: * Broaden and generalize * Crossover * Question conventional wisdom * Back of the envelope * Expanding the dimensions * Obversity * Remove constraints * Thinking with pictures * Systems approach Real-life examples are provided for each method that demonstrate how the approach enhances problem solving and decision making in system development and management. Following the discussion of the nine methods, the author examines group decision making as well as additional creative thinking procedures devised by other researchers, including references that assist in exploring these methods in greater detail. The author ends with a wrap-up chapter that includes a test to help readers practice their tendencies toward creative thinking skills and action with respect to solving real-world problems. The nine methods discussed in this book have broad applicability and can be used successfully by managers with a wide range of responsibilities in business and technology. For anyone who is tired of the same old approach with the same old results, this book is essential reading.

Visual Project Management

Simplifying Project Execution to Deliver on Time and on Budget
Author: Mark Woeppel
Publisher: N.A
ISBN: 9780692423257
Category:
Page: 294
View: 6598
It's commonplace - projects are rarely delivered on time or on budget. You go to extreme lengths to prepare, go even further to remedy problems along the way-yet it seems that only through heroic action is any project finished on time-and there aren't enough heroes around. What's going wrong? In Visual Project Management: Simplifying Project Execution to Deliver On Time and On Budget, you'll get a stunning inside look at what's going on in your projects: - The root causes of late delivery and how to systematically identify and weed them out. - How any project can be turned around quickly - Eliminate the silo effect on project teams, streamlining and improving communication and accountability - A simplified approach to managing project execution, delivering fast, significant results in schedule and budget performance You'll learn about ViewPoint, a visual project management methodology that is: - Easily understood and easy to implement - Adapts easily to various organizations, regardless of current practice and maturity - Works with and complements existing methodologies and software - Makes completing your projects a satisfying objective to achieve, not a battle to win - Delivers results in days and weeks, not months and years Based on extensive research, Visual Project Management will give you your team a clear map to effectively drive your projects toward success, time and time again.

    • Business & Economics

Succeeding with Senior Management

Getting the Right Support at the Right Time for Your Project
Author: G. Campbell
Publisher: AMACOM
ISBN: 0814438520
Category: Business & Economics
Page: 224
View: 4353
It's all about communicating up. Senior managers speak the language of strategy. Project managers use the language of tasks and activities. While they rely on each other to achieve their goals, this core incompatibility can lead to communication breakdowns and project setbacks. Succeeding with Senior Management explains how to bridge the gap and engage the upper ranks. By establishing relationships early on, understanding executives, and keeping them involved, project managers win the support they need-especially critical when problems arise. This one-of-a-kind communications guide explains how to: Navigate the company's political waters * Link the project to the business * Develop a case for change with an executive sponsor * Use the right listening style * Provide options and recommendations for major decisions * Involve the sponsor in resolving cross-functional problems * And more Many executives will set a project in motion and then move on. Learn how to keep them involved, motivated to push obstacles aside, and focused on a successful conclusion. Your career prospects depend on it.

    • Medical

Definition of Serious and Complex Medical Conditions


Author: Institute of Medicine,Committee on Serious and Complex Medical Conditions
Publisher: National Academies Press
ISBN: 0309172608
Category: Medical
Page: 128
View: 6363
In response to a request by the Health Care Financing Administration (HCFA), the Institute of Medicine proposed a study to examine definitions of serious or complex medical conditions and related issues. A seven-member committee was appointed to address these issues. Throughout the course of this study, the committee has been aware of the fact that the topic addressed by this report concerns one of the most critical issues confronting HCFA, health care plans and providers, and patients today. The Medicare+Choice regulations focus on the most vulnerable populations in need of medical care and other services-those with serious or complex medical conditions. Caring for these highly vulnerable populations poses a number of challenges. The committee believes, however, that the current state of clinical and research literature does not adequately address all of the challenges and issues relevant to the identification and care of these patients.

    • Business & Economics

Leading Continuous Change

Navigating Churn in the Real World
Author: Bill Pasmore
Publisher: Berrett-Koehler Publishers
ISBN: 1626564426
Category: Business & Economics
Page: 232
View: 9682
Most change efforts fail because most change methods are built to deal with single challenges in a nice, neat, linear way. But leaders know that today, pressures for change don't come at you one at a time; they come all at once. It's like riding a roller coaster: sudden drops, jarring turns, anxious climbs into the unknown. Drawing on his years of experience at the Center for Creative Leadership and Columbia University, Bill Pasmore offers a four-part model and four mindsets that allow leaders to deal with multiple changes simultaneously without drowning in the churn. The first step, Pasmore says, is to Discover which external pressures for change are the most necessary to address. The key here is to think fewer—step away from the buffet of possibilities and pinpoint the highest-impact options. Then you need to Decide how many change efforts your organization can handle. Here the mindset is to think scarcer—you have only so many people and so many resources, so how do you best use them? Once you've figured that out, it's time to Do—and here you want to think faster. Streamline processes and engage in rapid prototyping so you can learn quickly and cost-effectively. The last step is to Discern what worked and what didn't, so think smarter—develop metrics, identify trends, and make sure learnings are disseminated throughout the organization. For each stage of the process, Pasmore offers detailed advice, practical tools, and real-world examples. This book is a comprehensive guide to navigating change the way it happens now.

    • Computers

Agile Software Requirements

Lean Requirements Practices for Teams, Programs, and the Enterprise
Author: Dean Leffingwell
Publisher: Addison-Wesley Professional
ISBN: 9780321685407
Category: Computers
Page: 560
View: 498
“We need better approaches to understanding and managing software requirements, and Dean provides them in this book. He draws ideas from three very useful intellectual pools: classical management practices, Agile methods, and lean product development. By combining the strengths of these three approaches, he has produced something that works better than any one in isolation.” –From the Foreword by Don Reinertsen, President of Reinertsen & Associates; author of Managing the Design Factory; and leading expert on rapid product development Effective requirements discovery and analysis is a critical best practice for serious application development. Until now, however, requirements and Agile methods have rarely coexisted peacefully. For many enterprises considering Agile approaches, the absence of effective and scalable Agile requirements processes has been a showstopper for Agile adoption. In Agile Software Requirements, Dean Leffingwell shows exactly how to create effective requirements in Agile environments. Part I presents the “big picture” of Agile requirements in the enterprise, and describes an overall process model for Agile requirements at the project team, program, and portfolio levels Part II describes a simple and lightweight, yet comprehensive model that Agile project teams can use to manage requirements Part III shows how to develop Agile requirements for complex systems that require the cooperation of multiple teams Part IV guides enterprises in developing Agile requirements for ever-larger “systems of systems,” application suites, and product portfolios This book will help you leverage the benefits of Agile without sacrificing the value of effective requirements discovery and analysis. You’ll find proven solutions you can apply right now–whether you’re a software developer or tester, executive, project/program manager, architect, or team leader.

    • Business & Economics

Aspects of Complexity

Managing Projects in a Complex World
Author: Terry Cooke-Davies
Publisher: Project Management Institute
ISBN: 1935589725
Category: Business & Economics
Page: 201
View: 6846
Complexity in projects may be one of those things that are difficult to define, but easy to recognize when encountered. Or maybe not so easy. This collection of analyses deals with complexity in a way that will appeal to both academics and practitioners. It arises from a series of four academic-business roundtables sponsored by the Project Management Institute in the U.S., Australia, Malta, and Brazil. Researchers will appreciate the academic rigor of the content and practitioners will appreciate the generally reader-friendly style and tone. The opening chapter offers that elusive definition and provides the foundation for common understanding. The next four chapters compose the theoretical portion of the book, establishing the underpinning concepts related to systems thinking, systems engineering, chaos or complexity theory, and behavioral and cognitive aspects. The remainder of the book is more practice-oriented. It is a serious attempt to pull together what is currently known and understood about the topic, to help practitioners and their managers improve future practice, and to guide research into answering those questions that will best help to improve understanding of the topic.

    • Computers

Simple Architectures for Complex Enterprises


Author: Roger Sessions
Publisher: Microsoft Press
ISBN: 0735646058
Category: Computers
Page: 208
View: 6042
Dismantle the overwhelming complexity in your IT projects with strategies and real-world examples from a leading expert on enterprise architecture. This guide describes best practices for creating an efficient IT organization that consistently delivers on time, on budget, and in line with business needs. IT systems have become too complex—and too expensive. Complexity can create delays, cost overruns, and outcomes that do not meet business requirements. The resulting losses can impact your entire company. This guide demonstrates that, contrary to popular belief, complex problems demand simple solutions. The author believes that 50 percent of the complexity of a typical IT project can and should be eliminated—and he shows you how to do it. You’ll learn a model for understanding complexity, the three tenets of complexity control, and how to apply specific techniques such as checking architectures for validity. Find out how the author’s methodology could have saved a real-world IT project that went off track, and ways to implement his solutions in a variety of situations.

    • Business & Economics

Conversations That Win the Complex Sale: Using Power Messaging to Create More Opportunities, Differentiate your Solutions, and Close More Deals


Author: Erik Peterson,Tim Riesterer
Publisher: McGraw Hill Professional
ISBN: 0071752587
Category: Business & Economics
Page: 272
View: 6716
Win more deals with the perfect sales story! “Power Messaging is a foundational element in our global marketing campaigns and sales training programs. We believe the concepts are core to engaging in customer conversations that are focused on their outcomes and what they want to achieve.” —Karen Quintos, CMO and SVP, Dell Inc. “The concepts outlined in this book are critical skills to building a world-class presales organization.” —Ken Hamel, Senior Vice President, Global Solutions and Presales, SAP “Our new messaging, using the approaches presented in this book, is great and is being widely used by our sales team. We’ve never had a year end sales meeting with content that was met with such widespread acceptance and enthusiasm.” —Jerry D. Cline, Senior Vice President, Retail Sales and Marketing, AmerisourceBergen Drug Company “The best salespeople sit across the table and make change easy for their customer by creating a succinct story and vision for what to change, how to change it, and how it will impact customer results. An enterprise focus on sales messaging, using the concepts in this book, is the hidden secret to driving incremental sales productivity and overwhelming customer success!” —Ken Powell, Vice President, Worldwide Sales Enablement, ADP “The Power Messaging techniques in this book are the foundation of how our marketing team creates our sales messages, as well as the process our field sales teams use for delivering that message in a unique and compelling way. At Kronos our results are a reflection of the power of the tool.” —Aron Ain, CEO, Kronos About the Book: In today’s highly competitive world of complex sales, commoditization of your brand is one of the greatest dangers. You must differentiate yourself from the competition—or you will lose out. And the way to do that is through customer engagement. Rather than sell your own corporate story and brand message, you need to tell customers their story—the one in which they are the heroes and they achieve success. Erik Peterson and Tim Riesterer have been developing and honing their Power Messaging sales technique for more than 20 years, and now they reveal all their secrets in Conversations That Win the Complex Sale. Presenting a catalog of facts or playing 20 questions with prospective customers is the surest way to lose the sale. Peterson and Riesterer provide the tools you need to recraft your message into a compelling story that wins more deals. With Conversations That Win the Complex Sale, you’ll learn how to: Differentiate yourself from the competition by finding your “Value Wedge” Avoid parity in your value propositions by creating “Power Positions” Create a message that can literally double the number of deals you close Spike customer attention and create “Wow” in your conversations Prove all your claims without resorting to lists of boring facts and statistics Your competitors are out there telling their own corporate story—a story customers don’t want to hear. Now is the time to seize the moment. This book is the one and only source you need to reframe your sales story and turn the tables on the competition by fully engaging their would-be customers. Conversations That Win the Complex Sale helps you create and deliver messages that customers care about, giving your brand the clear edge in today’s crowded markets.

The High-impact Pmo

How Agile Project Management Offices Deliver Value in a Complex World
Author: Philippe Husser
Publisher: Createspace Independent Publishing Platform
ISBN: 9781548239619
Category:
Page: 456
View: 820
Read real life stories of PMO who delivered exceptional value to complex projects, programs, and portfolios in a VUCA world. Explore a variety of capabilities that will make you navigate in the most complex environments. Create a high-impact agile Enterprise PMO. Coverage includes: - Dealing with nonlinearities - Surfing on transitions and bifurcations - Thriving with uncertainty and unpredictability - Understanding power laws and tail effects - Chosing between direct and indirect strategies - Focusing on people and great causes - Developing communities of decentralized PMOs - Being a challenger and a coach - Finding your buddy - Bridging cultural gaps - Capitalizing on technology - Analyzing your network - Getting to tipping points - Linking projects and portfolios to strategic objectives - Building your Enterprise PMO